The Pure Care Travel ” Terms and Conditions” govern the use of the website and the purchase of products from it. By using this website and/ or placing an order on www.purecaretravel.com, you agree to our terms and conditions and any other rules posted elsewhere on this website. Before you order, be sure to read the terms and conditions. If you do not agree with these terms and conditions, please do not use the site. We reserve the right to make changes to these ” Terms and Conditions” without notice, should these changes be necessary for better technological and/or legal operation of our website.
Prices and payment methods
Prices shown on the website are including 21% VAT and excluding shipping. For orders outside The Netherlands, other taxes and/or import duty may apply. These are not included in the prices shown on the website. As for the payment methods offered, the following payment fees apply: iDeal is free of charge, PayPal +3,4%, Bancontact +1,8%, Mastro/Visa/MasterCard +2,8.
We reserve the right to make changes to the products and prices as shown on this website, and all other content, at any time without notice.
Shipping and delivery
All placed orders will be delivered with insurance by PostNL. Within The Netherlands, all small accessories will be delivered as a letterbox package by PostNL. After your order is shipped, you will receive a track & trace number that allows you to trace your parcel. If delivery can not take place or is delayed, for example, because the ordered items are out of stock, you will be informed by e-mail. We strive to ship your order within two weeks. All mentioned delivery times are indicative and may not lead to any rights or liability.
Duties and customs
International duties, taxes or other customs fees are not included in the prices shown on this website. Please contact your customs agency officials to inform you about any applicable duties and/or taxes. Those can be very different per country and they are not covered by Pure Care Travel. Any customs or import duties will be charged when the package is received in the country of destination. These costs must be paid by the recipient of the package.
You have 14 days to judge if your purchase is satisfactory. This only applies to garments. During this period you can return the product. Pure Care Travel does not cover the shipping fee for a return. Used products and certain items (for instance supplements, self-care products, lipo foams) can not be returned.
All returns or exchanges need to be submitted through the website by login on to your account. If not submitted on the website the return order will not be accepted. The order will be shipped back to you after your payment for the new shipping is received by us. In case of an exchange, the shipping fee for the first exchange is covered by Pure Care Travel.
If you prefer to see the product before purchase, contact us for an appointment at our office.
Excluded from return or exchange
Supplements, self-care items, lipo foams are excluded from exchange. Also products with damaged packaging. May this be the case, your return can not be processed because of our strict internal procedures to ensure hygiene.
All returns will be carefully inspected for damage or traces of use. If any of these are present, no new item will be shipped. The damaged items will be shipped to you in the condition we received them. You will be charged for the new shipping cost and handling fee. The handling fee is €20, – including 21% VAT.
If you received a defective product, you may report it by sending an email to firstname.lastname@example.org together with your order number, address, and description of the defect including pictures. You can then send the products back to us. Upon discovery of a defect by Pure Care Travel your product will be repaired or replaced by a new one. Pure Care Travel reserves the right to choose the most appropriate solution. Upon discovery of a defect, your shipping costs will be refunded. If there is no defect found by Pure Care Travel after internal tests, we will return the product to you. Pure Care Travel will not cover these shipping costs.
Medical advice disclaimer
You understand and acknowledge that all users of this website are responsible for their own medical care, treatment, and oversight. All of the content provided on the website, including text, treatments, dosages, outcomes, charts, profiles, graphics, photographs, images, advice, messages, and forum postings, are for informational purposes only and DOES NOT CONSTITUTE THE PROVIDING OF MEDICAL ADVICE and is not intended to be a substitute for independent professional medical judgment, advice, diagnosis, or treatment.
The content is not intended to establish a standard of care to be followed by a user of the website. You understand and acknowledge that you should always seek the advice of your physician or another qualified health provider with any questions or concerns you may have regarding your health of the use of a product. You also understand and acknowledge that you should never disregard or delay seeking medical advice relating to treatment or standard of care because of information contained in or transmitted through the website.
Medical information changes constantly. Therefore the information on this website or on the linked websites should not be considered current, complete or exhaustive, nor should you rely on such information to recommend a course of treatment for you or any other individual. Reliance on any information provided on this website or any linked websites is solely at your own risk.
Address for returns & exchanges
Pure Care Travel
2516 BE Den Haag
A refund will be issued to your original method of payment after we have received, inspected and approved the items for return. You will receive the purchase price (including shipping costs, but excluding return costs and any used discount coupon) within 14 days after the returned items were received by us. In case the packaging is damaged a restocking fee of €20,- will apply. This amount will be deducted from your refund amount to be received.
If you wish to exchange your order or some items of your order, you will receive a store credit within 2 working days after the exchange is received and inspected by us. The store credit can be seen by logging on to your account on www.purecaretravel.com.
If a coupon code is available, it must be entered by the customer at the time of the purchase. We can not apply the discount code afterward. Current discount codes can not be used for previous orders.
Copyrights and content
The entire content published on this website, including but not limited to text, graphics or code is the sole property of www.purecaretravel.com. Permission is granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order with www.purecaretravel.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this website is strictly forbidden. You further agree not to change or delete any proprietary notices from materials downloaded from the website.
Any reproduction or redistribution of the above-listed content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above-listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
In addition to the Intellectual property rights mentioned above, “Content” is defined as all information such as the “look and feel” of the website, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on this website.
Changes to terms
Pure Care Travel reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please note that it is your responsibility to keep updated about our published terms and conditions.
Dutch law is exclusively applicable to all rights, obligations, offers, orders, and agreements to which these terms and conditions apply.
Our company is located at Binckhorstlaan 36, 2516 BE in The Hague, The Netherlands. Our Chamber of Commerce registration number is 50486527. And our VAT identification number is NL234649628B01.